Terms and Conditions

1. No Refund Policy:
All payments for services are non-refundable. By registering and submitting payment, you acknowledge and agree to this policy.

2. Missed Appointments:
If an appointment is missed without prior notice, the session will be considered forfeited and cannot be rescheduled. No refunds or credits will be provided for missed appointments.

3. Rescheduling Policy:
Each client is allowed to reschedule an appointment one time only. Rescheduling must be requested at least 48 hours in advance of the originally scheduled appointment. Any subsequent missed or rescheduled appointments will result in forfeiture of the session without a refund.

4. Late Arrivals:
Sessions will begin promptly at the scheduled time. Late arrivals will not result in an extension of the session time, and the session will end at the originally scheduled time.

5. Cancellation and Notice:  
In the event that the facilitator needs to cancel a session due to unforeseen circumstances, a rescheduled date will be offered. No additional charges will apply for such cases.

6. Agreement to Terms:
By participating in the services provided, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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Disclaimer

1. Purpose of Services:
The mentoring and pre-marital counseling sessions provided by Coach Penn amd Dr. Penn are intended for informational and educational purposes. They are not a substitute for professional medical, psychological, or therapeutic treatment. Participants are encouraged to seek additional professional services if necessary.

2. Limitations of Liability:
While every effort is made to ensure that the advice and guidance offered during sessions are helpful and accurate, Coach Penn and associated parties are not responsible for any personal, relational, or financial outcomes resulting from the application of the information provided. Participation is voluntary, and attendees assume full responsibility for their decisions and actions.

3. Spiritual Guidance: 
Sessions are conducted from a Christian faith-based perspective. Participants acknowledge that the teachings and advice will reflect biblical principles and values, which may not align with all personal beliefs.

4. Professional Credentials: 
Coach Penn is a Certified Family Development Specialist and ordained  clergy member, but he is not licensed to provide psychological or clinical counseling. By attending these sessions, participants agree to this scope of practice.

5. Confidentiality Agreement:
While efforts are made to maintain confidentiality, participants acknowledge that absolute confidentiality cannot be guaranteed in group settings or virtual calls. It is advised that sensitive personal information be shared with discretion.

 

Privacy Policy

1. Collection of Information:
Basic information, including names and contact details, may be collected for the purpose of scheduling and communication. By providing this information, participants consent to its use for these purposes only.

2. Storage and Security:  
Personal information will be stored securely and accessed only by authorized personnel. Measures are in place to protect your information from unauthorized access, misuse, or disclosure.

3. Use of Information:
Information provided during sessions will be used solely for the facilitation of mentoring or counseling activities. Coach Penn and associated parties will not share your information with third parties unless required by law or with the participant's explicit consent.

4. Group Setting Confidentiality: 
Participants in group mentoring or counseling sessions acknowledge that confidentiality cannot be guaranteed when other attendees are present. Participants are encouraged to exercise discretion when sharing personal details.

5. Rights of Participants: 
Participants have the right to request access to, modification of, or deletion of their personal information at any time. Requests can be made by contacting Coach Penn directly.

6. Compliance with Legal Requirements:  
This privacy policy complies with all relevant local and federal laws governing the protection of personal information.

7. Mandated Reporter Policy for Clergy:
As a clergy member, Coach Penn is a mandated reporter in compliance with Georgia state law. This means that any disclosure of suspected abuse, neglect, or harm involving minors, the elderly, or other vulnerable individuals must be reported to the appropriate authorities. While every effort is made to maintain confidentiality, participants understand that Coach Penn is legally obligated to report such disclosures, even without the consent of the individual involved.

8. Updates to Policy:
Coach Penn reserves the right to modify or update this privacy policy at any time. Participants will be notified of changes in advance, where applicable.